Please, read before asking
How to order?
You can simply contact me sending an email using the contact form in the ‘Contacts’ page.
I highly recommend that you search for answers to your questions on the ‘FAQ’ page and then, if you have further questions, contact me, I’ll be happy to help you.
I will need to know the country where you live and the options you want to add to your order to draw up a quotation.
I will send you a quotation as soon as possible and, if you agree with it, also an order form to sign.
A deposit of 30% or 40% is required.
How do I pay?
You can choose between Bank transfer or Paypal.
Paypal applies fees to payments, so I need to know which payment you prefer before to draw up a quotation.
You can choose to pay a deposit of 30% or 40% and pay the balance once the guitar is ready to be shipped.
How long it will take to get my order?
Delivery time may vary from time to time. I can give you an estimated time at the moment of order.
I know you want your guitar as soon as possible to enjoy with it the great moments music can give us, and I work hard and invest time and money to reduce waiting times, but rush is the worst enemy in this job, so often I need to slow down to make things in the best way possible.
You can check the status of your order on the blog you’ll find in this website.
Each Friday I release some pictures of the instruments under construction, you can recognize yours by the serial number I assigned to your instrument at moment of the order.
Do you ship worldwide?
Yes, I ship worldwide using DHL courier. Usually delivery times, in normal conditions, is about 48 hours.
Is a case included?
Yes, every instrument is delivered inside its hard case to ensure it won’t be damaged during the freight.
What’s your warranty policy?
I offer a 2-years warranty on all my instruments against faulty workmanship and defective materials. The warranty does not cover defects caused by accident, normal wear, misuse or natural cracking of lacquer. This warranty is valid for the original purchaser only and can’t be handed down to future owners.
What does the price include?
The price include the instrument, its custom hard case, a 2-years warranty, a certificate of authenticity, tools for the maintenance and many gadgets with Carpinteri Guitars brand applied.
Can I cancel my order?
Yes, you can cancel your order but deposit can’t be refunded after 7 days from the date of the order.
I use deposit to get materials to build your particular custom guitar that with a great probability won’t fit the needs of other musicians.
What’s the best way to contact you?
I prefer to be contacted by email. This permits me to answer when I have the time to do it and to keep a record to all the request of my customers.
How can I follow the work in progress?
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